General Terms & Conditions

Prices quoted are starting rates only, per room, per night, and are subject to availability at time of reservation. Prices may change any time without prior notice. Certain blackout dates, day of arrival and length of stay restrictions may apply, and may vary by arrival date. Rates do not include taxes and gratuities unless otherwise stated.

 

CANCELLATION POLICIES

Cancellation policies vary per hotel, per promotion and are detailed at the time of booking. Please read the policies carefully prior to completing your reservations. General cancellation policy for each hotel are as follows:

LONDON, UNITED KINGDOM

  • St Giles London – A St Giles Hotel

For reservations made directly with the hotel, cancellations must be made by 6:00pm hotel time on the day prior to your arrival date without penalty. If you cancel after this time or fail to arrive, the cancellation penalty fee amount will be: First night charge (based on total first night rate of your confirmed reservation), unless otherwise stated. If you reserve under our Advance Purchase Rate, the reservation is non-refundable, non-changeable, non-cancellable. Please note that certain package rates are non-refundable. Please refer to your confirmation for details.

If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party (website or travel agent), cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

  • St Giles Heathrow – A St Giles Hotel

For reservations made directly with the hotel, cancellations must be made by 2:00 pm hotel time on day of arrival without penalty. If you cancel after this time or fail to arrive, the cancellation penalty fee amount will be: First night charge (based on total first night rate of your confirmed reservation), unless otherwise stated. If you reserve under our Advance Purchase Rate, the reservation is non-refundable, non-changeable, non-cancellable. Please note that certain package rates are non-refundable. Please refer to your confirmation for details. If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

NEW YORK, UNITED STATES OF AMERICA

  • The Tuscany – A St Giles Signature Hotel

For reservations made directly with the hotel, cancellations must be made up to 24 hours prior to the date of arrival by 3pm Eastern time without penalty, unless otherwise stated. Cancellations within 24 hours of arrival incur a penalty charge of the first night’s room rate, unless otherwise stated in the rate. If you reserve under our Advance Purchase Rate (21 days in advance, fully prepaid), the reservation is non-refundable, non-changeable, non-cancellable. If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

KUALA LUMPUR, MALAYSIA

  • The Boulevard – A St Giles Hotel

Any cancellation/s or amendment is subject to RM50nett per room booked.

Cancellations and amendments made within 48 hours of arrival will attract a ‘per room per night charge based on the first (1st) night’s rate. Other cancellation, early check-out and non-arrival terms apply, and information will be available at the time of making a reservation. If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

  • The Gardens – A St Giles Signature Hotel & Residence

Any cancellation/s or amendment is subject to RM50nett per room booked. Cancellations and amendments made within 48 hours of arrival will attract a per room, per night charge based on the first (1st) nights rate. Other cancellation, early check-out and non-arrival terms apply, and information will be available at the time of making a reservation. If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

PENANG, MALAYSIA

  • The Wembley – A St Giles Hotel

Any cancellation/s or amendment made 48 hours & beyond the arrival date is subjected to a penalty of RM53.00nett per room booked. Cancellations and amendment made within 48 hours of arrival will attract a penalty on per room, per night charge based on the first (1st) night’s rate. In the event of non-arrival on the same day, a full penalty charge on each room booked shall be imposed to a maximum of 2 nights based on the first 2 nights’ rate. Unexpected departure after check-in (short stay), a penalty of one (01) night is applicable on the balance of the underutilized length of stay. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

MANILA, PHILIPPINES

  • St Giles Makati – A St Giles Hotel

Cancellations and amendments made within 48 hours of arrival will attract a per room, per night charge based on the first (1st) nights rate. Other cancellation, early check-out and non-arrival terms apply, and information will be available at the time of making a reservation.

If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

SYDNEY, AUSTRALIA

  • The Tank Stream – A St Giles Hotel

Cancellation Policy is based on your selected rate plan, please refer to your booking terms & conditions prior to completing your reservations. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

GUARANTEE POLICY

A valid credit card is required at time of booking. Your card will not be charged unless indicated in the booking conditions of your chosen Rate Type (Please review Rate Information before completing your reservation ). Your credit card may be checked (pre-authorised) to ensure that it is valid and/or that sufficient funds are available.