FAQ

Check in time is from 2.00pm

Check out time with us by 12.00 noon on the day of departure.  

Any cancellation/s or amendment is subject to RM50++ per room booked.  

Cancellations and amendments made within 48 hours of arrival will attract a ‘per room per night’s’ charge based on the first (1st) nights rate.  

Other cancellation, early check-out and non-arrival terms apply, and information will be available at the time of making a reservation.  

If you made your reservation through a group, the group contract will outline specific cancellation policies.  

If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third party reservations.  

The Gardens Hotel & Residences is part of the Mid Valley City’s integrated development and shares the common car park facility comprising more than 10,000 parking bays. Click on this link for more information on location, GPS Coordinates and Live Update.   

For convenience and proximity, park in Zone B. A flat rate fee per day is applicable to all guests. Alternatively, you may choose to use the valet parking services at a nominal fee per day.  

IMPORTANT NOTE: Touch n Go (TAG) parking fee will be endorsed by the Hotel at a flat rate of RM5 per entry for in-house guests. Kindly validate at the reception.  

For group availability, rates, conditions, and cancellation policies, please contact us at infoghr@stgiles-hotels.com or by calling +00 603 2268 1188.  

Broadband internet access is available in all guest rooms, and is complimentary for up to 2 devices. WiFi internet access is available in the guest lobby and meeting rooms.