St Giles Hotel Policies We have outlined a selection of answers to frequently asked questions below.

Prices quoted are starting rates only, per room, per night, and are subject to availability at time of reservation. Prices may change any time without prior notice. Certain blackout dates, day of arrival and length of stay restrictions may apply, and may vary by arrival date. Rates do not include taxes and gratuities unless otherwise stated.

CANCELLATION POLICIES

Cancellation policies vary per hotel, per promotion and are detailed at the time of booking. Please read the policies carefully prior to completing your reservations. General cancellation policy for each hotel are as follows:

LONDON, UNITED KINGDOM

• St. Giles London – A St. Giles Hotel

For reservations made directly with the hotel, cancellations must be made by 6:00pm hotel time on the day prior to your arrival date without penalty. If you cancel after this time or fail to arrive, the cancellation penalty fee amount will be: First night charge (based on total first night rate of your confirmed reservation), unless otherwise stated. If you reserve under our Advance Purchase Rate, the reservation is non-refundable, non-changeable, non-cancellable. Please note that certain package rates are non-refundable. Please refer to your confirmation for details.

If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party (website or travel agent), cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

• St. Giles Heathrow – A St. Giles Hotel

For reservations made directly with the hotel, cancellations must be made by 2:00 pm hotel time on day of arrival without penalty. If you cancel after this time or fail to arrive, the cancellation penalty fee amount will be: First night charge (based on total first night rate of your confirmed reservation), unless otherwise stated. If you reserve under our Advance Purchase Rate, the reservation is non-refundable, non-changeable, non-cancellable. Please note that certain package rates are non-refundable. Please refer to your confirmation for details. If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

KUALA LUMPUR, MALAYSIA

• The Gardens – A St. Giles Signature Hotel & Residence

Any cancellation/s or amendment is subject to RM50nett per room booked. Cancellations and amendments made within 48 hours of arrival will attract a per room, per night charge based on the first (1st) nights rate. Other cancellation, early check-out and non-arrival terms apply, and information will be available at the time of making a reservation. If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

PENANG, MALAYSIA

• The Wembley – A St. Giles Hotel

Any cancellation/s or amendment made 48 hours & beyond the arrival date is subjected to a penalty of RM53.00nett per room booked. Cancellations and amendment made within 48 hours of arrival will attract a penalty on per room, per night charge based on the first (1st) night’s rate. In the event of non-arrival on the same day, a full penalty charge on each room booked shall be imposed to a maximum of 2 nights based on the first 2 nights’ rate. Unexpected departure after check-in (short stay), a penalty of one (01) night is applicable on the balance of the underutilised length of stay. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

MANILA, PHILIPPINES

• St. Giles Makati – A St. Giles Hotel

Cancellations and amendments made within 48 hours of arrival will attract a per room, per night charge based on the first (1st) nights rate. Other cancellation, early check-out and non-arrival terms apply, and information will be available at the time of making a reservation.

If you made your reservation through a group, the group contract will outline specific cancellation policies. If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorised to cancel, and cannot provide refunds, for any third party reservations.

GUARANTEE POLICY

A valid credit card is required at time of booking. Your card will not be charged unless indicated in the booking conditions of your chosen Rate Type (Please review Rate Information before completing your reservation ). Your credit card may be checked (pre-authorised) to ensure that it is valid and/or that sufficient funds are available.

What’s in these terms?

These terms tell you the rules for using our website https://www.stgileshotels.com/ (our site).

Who we are and how to contact us

https://www.stgileshotels.com/ is a site operated by St Giles Hotel Limited (“We”). We are registered in England and Wales under company number 02954321 and have our registered office at St Giles Hotel, Bedford Avenue, London, United Kingdom, WC1B 3AS.

To contact us, please email webadmin@stgiles.com

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy. See further under How we may use your personal information.

Our General Terms & Conditions, which sets out the reservation policies of our site.

Our Cookie Policy, which sets out information about the cookies on our site.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 26 May 2022.

We may make changes to our site

We may update and change our site from time to time [to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

You warrant that you are 18 years or older and that all information supplied by you in using our site is true and accurate and without limitation, or any false or fraudulent reservation. You agree that the reservations facilities of our site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are authorised to act.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at webadmin@stgiles.com.

Cancellation Policy For Hotel Transactions

All standard cancellation policies for rooms and amenities offered by a St Giles Hotel are available under Our General Terms & Conditions here and apply to any reservations, orders or purchases of goods or services from such hotel made through our site. By reserving, ordering or otherwise purchasing goods or services through our site from a St Giles Hotel, you agree to be bound by such hotel’s standard cancellation policies and by any other policies that may apply. Failure to provide timely cancellation notice for goods or services ordered or reserved from a St Giles Hotel may result in a cancellation penalty charged to your room or credit card, at the sole discretion of the Hotel.

Currency Conversion

Currency rates are based on publicly available sources and should be used as guidelines only. Room rates are guaranteed only in each of the St Giles Hotels’ local currency. Currency quotes are not updated every day. The currency information supplied by our site is believed to be accurate, but we do not warrant or guarantee such accuracy.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our PRIVACY POLICY

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact webadmin@stgiles.com.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

“St Giles” is a registered trade mark of St Giles Hotel Limited. You are not permitted to use it without our approval.

St Giles Hotel group is made up of different legal entities and hotels, details of which can be found on our website. This privacy policy is issued on behalf of the St Giles Group so when we mention “St Giles”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the St Giles Group responsible for processing your data, including St Giles Hotel Limited in the UK. We will endeavour to let you know which entity will be the controller for your data when you purchase a guest stay or guest experience with us.

St Giles respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website StGilesHotels.com (regardless of where you visit it from) and our mobile app, St Giles App, and tell you about your privacy rights and how the law protects you. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED?
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. GLOSSARY

Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how St Giles collects and processes your personal data through your use of this website and the St Giles App, including any data you may provide through this website and our app, or any third-party person or platform, when you purchase a guest stay or guest experience, engage with us online or you visit any of our hotels for any reason.

This website and the St Giles App are not intended for children and we do not knowingly collect data relating to children unless you choose to provide information relating to your children such as age data when booking (although this is not a requirement to use our services) and their dietary requirements or allergen information when making a food related booking, and our processing of such data will be in accordance with this policy. As we have CCTV systems at our premises in order to protect the interests and security of our customers, staff and other visitors, data relating to children might be captured on those systems and so we set out in more detail below how and why we collect data using CCTV. For your reassurance, our CCTV footage is generally only monitored/reviewed when there has been an incident.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller and contact details

For personal data processed in respect of our UK operations, St Giles Hotel Limited is the controller. We have appointed a data protection team which is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our team at GDPRenquiries@stgiles.com or at The GDPR Team, St Giles Hotel Limited, Bedford Avenue, WC1B 3GH.

For data protection queries in respect of our Malaysian operations, please use the following contact details:

• Email: admin@chm-hotels.com  & Tel No: 603 2081 1188.
• Mailing Address: Privacy Team, Cititel Hotel Management Sdn Bhd, Unit A-8-1 & 2, Northpoint Offices, Mid Valley City. No 1, Medan Syed Putra Utara, 59200, Kuala Lumpur, Malaysia

For data protection queries in respect of our Australian operations, please use the following contact details:

• Email: gm@tankstreamhotel.com
• Mailing Address: St Giles Tank Stream, Sydney, Privacy Team, 97 Pitt Street Sydney NSW 2000

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 26 May 2022.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website (and our app) may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

In conducting all aspects of our business and interaction with you, our guests, we collect Personal Data in accordance with the law, and in our effort to always deliver outstanding service, products, and experiences to you at our hotels.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth, gender, nationality, passport details, and any other data contained on a form of government-issued identification, such as a driving licence, and details about your vehicle and image data on identification and captured by CCTV.
• Contact Data includes billing address, email address and telephone numbers and social media handles.
• Financial Data includes bank account and payment card or similar details.
• Transaction Data includes details about payments to and from you and other details of guest stays and guest experiences you have purchased from us, including information about your stay, including room number, dates of your stay and services, facilities and amenities used during your stay (such as shuttle buses, concierge, chauffeur, taxis, room service, dry cleaning etc) and tour group and trip activity data.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or our app.
• Profile Data includes your username and password, your interests, preferences/dietary and health requirements and related information, feedback and survey responses, your company or employer details (for corporate travel related reservations and membership programme), your social media handles, any customer number or hotel club account numbers assigned to you and special dates such as birthdays, anniversaries, and other celebratory life moments.
• Usage Data includes information about how you use our website, app, guest stays and experiences and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also from time to time collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website or app feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data, with exception of any applicable health related data (for example allergens and dietary requirements or any disability related requirements (for example in order to access and use our facilities)) which you may decide is relevant to provide us during the booking process or in comments posted on our site or via our social media feeds or covid-19 or other public health related information which we may require where the processing is necessary for reasons of public interest in the area of public health or where we process health data in relation to sickness, injuries and emergencies at our premises for protecting the vital health of data subjects, or for public health or legal claim reasons. We do not collect any information about criminal convictions and offences about users to this site or our customers (save in the highly unlikely event it relates to a matter with which we are involved directly).

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with guest stays or guest experiences). In this case, you may not be able to book with us or we may have to cancel your reservation but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

•  Direct interactions. You may give us your Identity, Contact, Financial and Profile Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
•  book or purchase guest stays or guest experiences or sign in at or use any of our premises, facilities or amenities (including hotels, shops, restaurants, gyms and conference and event facilities);
  •  create an account on our website or app;
  •  request our marketing/newsletter to be sent to you;
  •  enter a competition, promotion or survey;
  •  engage with us via social media; or
  •  give us feedback or contact us using any medium (including phone, email or online chat services).
•  Automated technologies or interactions. As you interact with our website and app and our WIFI network on our premises, we will automatically collect Technical Data about your device, browsing actions and patterns. We collect this data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
•  Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources (where relevant) as set out below:

Identity, Contact, Financial, Profile, Transaction and Marketing and Communications Data by third party promotional partners, travel agencies (online and offline), tour operators, group tours, travel planners, wholesalers, joint marketing partners and online third-party platforms you use to find and book/purchase guest stays and experiences from us.

Technical Data potentially from the following parties from time to time:

• analytics providers such as Google;
• affiliate service providers; and

Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

Identity and Contact Data from potentially publicly available sources such as Companies House from time to time.

We collect data in respect of your image and activities at our premises via our CCTV system.

If you submit any Personal Data about other people to us (e.g., if you make a reservation for another individual), you must only do so where you have the other data subject’s authority to do so. We will use the data in accordance with this privacy notice.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

Please see the glossary below to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which guest stays and experiences and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased guest stays and experiences from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes, although please note that we do not at present provide your data to third parties for them to market their own services to you. We may share personal data with our marketing suppliers though.

Opting out

You can ask us to stop sending you marketing messages at any time by clicking on the unsubscribe links on any marketing message sent to you or by contacting us by email to: faqs@stgiles.com with subject line: Please Unsubscribe Me from Marketing Communications. In the body of your email, please communicate the contact information that should be removed and from which hotel’s communication. Requests must be sent from the email address and the name we have on file.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us for other reasons set out in this privacy policy.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above.

• Internal Third Parties as set out in the Glossary below.
• External Third Parties as set out in the Glossary below.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have also employed technical measures such as firewalls and Secure Socket Layer (SSL) technology which encrypts the information you input, as an additional security measure to protect the information that you transmit via our website. Unfortunately, however, no online data transmission can be guaranteed to be entirely secure.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy, which you can request from us by contacting us.

For legal and tax reasons, we may have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we might anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see the bottom section of this notice for details of those rights.

If you wish to exercise any of the rights set out above, please contact us at GDPRenquiries@stgiles.com

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure guest stay and experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

Internal Third Parties

Other companies in the St Giles Group acting as joint controllers or processors.

External Third Parties

• Service providers acting as processors or joint controllers or controllers in common based who provide IT and system administration services, maintenance, facilities, catering and security and CCTV related services at our hotels, marketing and CRM (client relationship management) related services and platforms and fraud prevention services.
• Professional advisers acting as processors or joint controllers or controllers in common including hotel health and safety and food safety related advisers, and lawyers and compliance advisers (such as in respect of advising on alcohol licences), bankers, auditors and insurers who provide consultancy, banking, legal, compliance, insurance and accounting related services.
• Other hotel industry related organisations acting as processors or joint controllers or controllers in common including travel agencies (online and offline), tour operators, group tours, travel planners, wholesalers, booking and discount platforms and price comparison websites and companies who are based in our hotels (including hotels, shops, restaurants, gyms and conference and event facilities).
• HM Revenue & Customs (or similar in other jurisdictions), courts and tribunals, regulators and industry regulatory or advisory boards, local and national authorities and emergency services acting as processors or joint controllers or controllers in common based in the United Kingdom or elsewhere who require reporting of processing activities in certain circumstances, including the Information Commissioner’s Office, the Food Standards Agency and the Health and Safety Executive.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you or bookings for you. We will advise you if this is the case at the time you withdraw your consent.

St. Giles Hotels is committed to providing digital accessibility for all our guests – including those with sight and other disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. St Giles Hotels Website contains WCAG 2.1 level AA conforming functionality. Conforming functionality means that efforts were taken during the development of the website to follow WCAG standards.

Compatibility with browsers and assistive technology

St Giles Hotels Website is designed to be compatible with the following assistive technologies:

• Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies

Technical Specifications

Accessibility of St Giles Hotels Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

•  HTML

•  WAI-ARIA

•  CSS

• JavaScript

 Limitations and Alternatives

Despite our best efforts to ensure accessibility of the St Giles Hotels Website, there may be some limitations.

Feedback & Contact

We welcome your feedback on the accessibility of St Giles Hotels Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of one of our hotels or require help reserving an ADA accessible, please contact us via the information below.

Website accessible feedback: E-mail: webadmin@stgiles.com

FOR ACCESSIBLE FEATURES AT OUR HOTELS 

St. Giles Gardens Hotel & Residences

Email: infoghr@stgiles-hotels.com 

Tel: 603 2268 1188

St. Giles Wembley, Penang

Email: info.swpg@stgiles-hotels.com 

Tel: 604-259 8000

St. Giles Southkey, Johor Bahru

Email: info.skjb@stgiles-hotels.com 

Tel: 607-3368888

St. Giles London

Email: faqs@stgiles.com

Tel:  +44 (0)20 7300 3030

St. Giles Heathrow

Email:faqs@stgiles.com 

Tel: +44 (0)20 8817 7000

St. Giles Makati

Email: infomnl@stgiles-hotels.com 

Tel: +63 2 8988 9888

We use cookies and other third-parties’ technologies (such as pixel tags, google analytics, and web beacons) to improve your experience of our website and make our website better. We also collect information about your visiting and usage patterns of the site. We use this information to process your reservations and to deliver online and mobile advertisements, and messages on our website and/or third-parties sites and apps including social media sites.

Cookies are small text files that are stored on your computer or mobile device when you visit a website.
Some cookies may contain personal information, this is when you click ‘remember me’ when logging in to our booking engine, a cookie will store your log-in information as directed by you. However, most cookies don’t collect information that are personally identifiable.

Some cookies measure and track how many visitors access our site, geographical location, type of devices used to access the website, and how the visitors use the website for us to deliver an efficient and speedy website.

Some cookies help us deliver content and information that are relevant to the user based on location and devices.
Some cookies track response to digital and mobile advertisements and determines how often the user is served the advertisement, these cookies also track engagement with the site’s/app content and help us determine what relevant content to place on the website/app.

Here are Information on Cookies we may use on the site:

• Functional Cookies – We use functional cookies to obtain the data for security purposes, to facilitate navigation, to display content more effectively, to collect statistical data, to personalise your experience while using our online services, and to recognise your computer to assist your use of our online services.
• Essential Cookies – These cookies are essential for our website to work, and enable users to use its services and features.
• Session Cookies – These cookies are only temporarily stored per browsing session, and are deleted from your device when you close the browser. These cookies support the website’s functionality and allow us to analyse visitors’ behaviour on the site including the pages you visit, the links engage, length of time on each page, and help us determine what pages are working and what content users find relevant.
• Targeted Advertising Cookies – These cookies allow us and our advertising partners to show you relevant advertisements, offers and messages on the site and third-party sites including google, social media sites and apps, or through emails or other message platforms. Some of these cookies help us prevent the same advertisement from continuously appearing to you. These cookies also help us provide you with relevant content.
• Social Plug-In Cookies – Some pages may have social plug-In cookies that facilitate the sharing of content from our site on social media networks such as Facebook, Twitter, LinkedIn and Pinterest.
• Analytics Cookies – We collect and analyse data through Google Analytics. These cookies store information about visitors site usage and enable us to improve the experience and look. Analytics cookies give us aggregated information that we use to monitor site performance, count page visits, spot technical errors, see how users reach our website, and measure the effectiveness of advertising (including emails we send to you). You can learn about Google’s practices by going to How Google uses information from sites or apps that use our services – Privacy & Terms and opt out by downloading the Google Analytics opt out browser add-on, available at Google Analytics Opt-out Browser Add-on Download Page.

• Cookie	Name(s)	More Information
  Google Analytics	_utma, _utmb, _utmc, _utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile usage reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. http://www.google.com/analytics/learn/privacy.html
  Server side web analytics cookie	ASP.NET_SessionId	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This cookie is deleted when you close your browser. http://support.microsoft.com/kb/899918
  Server side web analytics cookie	VisitorLocationID*	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  Internet booking engine progression cookie	jsaction	This cookie is set by our internet booking engine platform to record the visitor’s progression during the booking process. This cookie is deleted when a user closes their browse
  Internet booking engine multiple room cookie	teasermultiroomversion	This cookie is used to record that users have initiated a multiple room booking. It collects information in an anonymous form. This cookie expires when you close your browser.

  Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

  To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

  To deactivate the use of third-party advertising cookies, you can manage cookie settings in your browser settings. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

  Except for essential cookies, all cookies will expire after 90 days.