Frequently Asked Questions Ensuring Your Stay is Seamless: Helpful Information

Check in: 3:00pm

Check out: 12:00pm

Cancellations and amendments made within 72 hours of arrival will attract a ‘per room per night’ charge based on the total room charge.

Other cancellations, early check-out, and non-arrival terms apply, information will be available at the time of making a reservation.

If you made your reservation through a group, the group contract will outline specific cancellation policies.

If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third-party reservations.

St. Giles Southkey is part of the Mid Valley Southkey’s integrated development and shares the common car park facility comprising of more than 5,000 parking bays. For convenience and proximity, we recommend that you park in the North Court vicinity.

Alternatively, you may choose to use the valet parking services at a nominal fee per day.

IMPORTANT NOTE: Cashless Parking facility is operated using Debit/Credit or Touch & Go card for a smoother and safer parking experience. In-house & Event guests can proceed to validate the payment card at the hotel reception and still be entitled to a flat parking rate of RM5.00nett per entry per day.

Yes, we can arrange airport transfers for you. Please contact the hotel directly in advance to make the necessary arrangements, and our team will ensure a smooth and convenient transfer from the airport to the hotel.

Breakfast is available if it is included in your booking. If you haven’t selected the breakfast option, it can be added upon arrival or during the booking process. Please feel free to contact our team for more details.

Breakfast is available if it is included in your booking. If you haven’t selected the breakfast option, it can be added upon arrival or during the booking process. Please feel free to contact our team for more details.

Guests in our Premier Rooms and Suites have complimentary access, and can host up to two guests (extra costs apply). Guests also have complimentary use of the Boardroom for one hour (per night stay).

Our venue is perfect for a wide range of events, including corporate meetings, conferences, workshops, seminars, weddings, private parties, product launches, and social gatherings. Whether it’s an intimate gathering or a large-scale event, we offer flexible spaces and services to suit your needs. Let us help make your event memorable, no matter the occasion!

Yes, of course! We offer a range of catering services to suit your event’s needs, from coffee breaks and light refreshments to full-course meals and bespoke menus. Our team is happy to work with you to create the perfect dining experience for your guests, ensuring that every detail is taken care of.