FAQ

Check in begins from 3:00 pm (15:00) for all guests. 

Check out time is by 12.00 noon on the day of departure.

WIFI internet access is available in all guest rooms, lobby and meeting rooms.

Cancellations and amendments made within 48 hours of arrival will attract a ‘per room per night charge based on the total room charge. 
Other cancellations, early check-out, and non-arrival terms apply, information will be available at the time of making a reservation.

If you made your reservation through a group, the group contract will outline specific cancellation policies.

If you made your reservation through a third party website, cancellations must be made directly with the third party. The hotel is not authorized to cancel, and cannot provide refunds, for any third-party reservations.

Our Gym & Pool are located on the 28th floor, offering a spectacular view.

Gym Operating hours: 0700hrs – 2300hrs

Pool Operating hours: 0700hrs - 1900hrs

Bookings of ten (10) or more rooms are considered a group.

Contact our Sales team by Email: sales.skjb@stgiles-hotels.com or call +607 336 8888 to obtain special group rates and terms and conditions.

St. Giles Southkey is part of the Mid Valley Southkey’s integrated development and shares the common car park facility comprising of more than 5,000 parking bays. For convenience and proximity, we recommend that you park in the North Court vicinity.

Alternatively, you may choose to use the valet parking services at a nominal fee per day.

IMPORTANT NOTE: Cashless Parking facility is operated using Debit/Credit or Touch & Go card for a smoother and safer parking experience. In-house & Event guests can proceed to validate the payment card at the hotel reception and still be entitled to a flat parking rate of RM5.00nett per entry per day. 

No, we are a completely non-smoking room facility. However, we do have dedicated smoking areas provided at the lobby driveway and an outdoor environment. 

There is an RM1,000 fine for violation of the hotel’s smoking policy.

Our vision is to create an Eco-friendly environment hence we have placed a tumbler in all guest rooms. Please take note that there will be no mineral water bottles available in the guest rooms. Drinking Water Dispensers are available on every room corridor.

Yes, we offer extra beds (subject to availability upon request). 

Yes, we provide baby cot (subject to availability upon request).